BuildKind Web (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, disclose, and protect personal information when you visit our website or contact us about our services.
1. Information we may collect
Depending on how you interact with us, we may collect:
- Contact information: name, email address, business name, and phone number if you choose to provide it.
- Project information: website URL, requested services, budget range, project description, preferred timeframe, and information you include in your inquiry.
- Communication records: messages and information exchanged when discussing a potential or active project.
- Technical information: limited device, browser, log, or usage data processed by our hosting provider or security tools.
- Form and scheduling data: information submitted through our contact form or booking service.
Please do not send passwords, payment-card details, sensitive personal information, or confidential customer records through the general inquiry form.
2. How we use information
We may use the information to:
- Respond to inquiries and assess whether our services meet your needs.
- Arrange discovery calls and communicate about a potential project.
- Prepare quotations, proposals, agreements, invoices, and deliverables.
- Provide contracted services and customer support.
- Maintain website security, prevent spam or abuse, and troubleshoot technical problems.
- Keep business and financial records where required.
- Meet legal obligations and establish, exercise, or defend legal claims where necessary.
We will not use your inquiry details for unrelated marketing without an appropriate legal basis or consent where required.
3. Legal basis for processing
Where applicable privacy law requires a legal basis, processing may be based on steps requested before entering a contract, performance of a contract, compliance with legal obligations, legitimate interests such as responding to business inquiries and protecting our website, or consent where required. The applicable basis depends on the circumstances and local law.
4. How information is shared
We do not sell personal information. We may share limited information with service providers that help us operate, such as:
- Website hosting, DNS, security, and infrastructure providers.
- Contact-form and email delivery providers.
- Scheduling and video-meeting providers.
- Customer relationship management, document-signing, invoicing, or payment providers where used.
- Professional advisers or public authorities when legally required or reasonably necessary to protect legal rights.
These providers may process information under their own terms and privacy policies. We will aim to use only the information needed for the relevant purpose.
5. International transfers
Some service providers may process information in countries other than your own. Where applicable law requires safeguards for international transfers, we will take steps appropriate to the transfer and the relevant legal requirements. Check the locations and transfer terms of the services actually used.
6. How long we retain information
We retain inquiry and project information only for as long as reasonably needed for the purposes described in this policy, including responding to inquiries, managing projects, keeping required business records, resolving disputes, and meeting legal obligations. Retention periods depend on the type of information and the circumstances.
If you want us to consider deleting an inquiry that is no longer needed, contact us using the details above. We may need to retain certain records where the law requires it or where they are needed to resolve a dispute.
7. Cookies and similar technologies
The website may use essential technologies needed for site operation, security, or preferences. If we use analytics, advertising pixels, embedded media, or non-essential cookies, we will describe those tools and obtain consent where required by applicable law.
8. Security
We use reasonable technical and organisational measures appropriate to the information we handle. No internet transmission or storage system can be guaranteed completely secure. Please avoid sending sensitive information through general contact forms or ordinary email.
9. Your privacy rights
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, restriction of, or a copy of your personal information; object to certain processing; withdraw consent where processing relies on consent; or lodge a complaint with a relevant privacy regulator.
To make a request, email info@buildkindweb.com. We may need to verify your identity and may be unable to fulfil a request where a legal exception applies.
If the UK GDPR or EU GDPR applies to our processing, you may also have the right to complain to the relevant data protection authority. Add the applicable authority and any required representative or data protection officer details if legally necessary.
10. Children's privacy
Our services and website are intended for business owners and adults. We do not knowingly seek to collect personal information from children. If you believe a child has provided us with personal information, contact us so we can review the matter.
11. Third-party websites
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their independent practices. Review their policies before submitting information to them.
12. Changes to this policy
We may update this policy when our practices, services, or legal obligations change. The revised version will be published on this page with an updated effective date.
13. Contact us
For privacy questions or requests, contact: